Genesys Cloud Specialist
4 weeks ago
Wipro is seeking a skilled Genesys Cloud Specialist to manage and optimize our outbound dialing campaigns. The ideal candidate will have experience with Genesys Cloud and a strong understanding of outbound dialing strategies, compliance, and campaign management.
Key Responsibilities:- Configure and manage outbound dialing campaigns using Genesys Cloud.
- Ensure all outbound dialing activities comply with industry regulations and company policies.
- Monitor campaign performance through dashboards and reports.
- Work with IT and other departments to integrate Genesys Cloud with CRM systems and other tools.
- Provide support and training to agents on using the Genesys Outbound Dialer.
Expected annual pay for this role ranges from $105,000 to $110,000. The role is also eligible for Wipro's standard benefits, including a full range of medical and dental benefits options, disability insurance, paid time off, and other paid and unpaid leave options.
Wipro is an equal opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
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