Patient Access Coordinator

2 days ago

Orland Park, Illinois, United States Northwestern Medical Group Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our team at Northwestern Medicine Corporate. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients, ensuring a positive first impression of Northwestern Medicine.

Key Responsibilities
  • Consistently practice Patients First philosophy and adhere to high standards of customer service.
  • Respond to questions and concerns, and forward, direct, and notify Team Lead or Operations Coordinator of extraordinary issues as necessary.
  • Maintain patient confidentiality per HIPAA regulations.
  • Provide exceptional customer service to patients, exceeding all consumer requests and alerting management of issues or concerns that require escalation.
  • Correctly identify and collect patient demographic information in accordance with organization standards.
  • Interact with various hospital departments and physician offices to effectively schedule and direct patients through the NMHC systems in a patient/customer-friendly manner.
  • Reach out to patients to schedule an appointment as defined.
  • Perform medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails.
  • Inform patients of any issues with securing the financial account for their encounter.
  • Complete out-of-pocket estimations as requested by patients.
  • Provide training and education as needed.
  • Manage work schedule efficiently, completing tasks and assignments on time.
  • Complete other duties assigned by manager.
  • Cross-train between various departments to ensure coverage.
  • Participate in Quality Assurance reviews to ensure integrity of patient data information.
  • Use effective service recovery skills to solve problems or service breakdowns when they occur.
  • Utilize department and hospital policies and procedures to complete assigned tasks.
  • Adhere to all department policies and compliance requirements.
  • Avoid putting patients in financial or safety risk.
Requirements
  • High School diploma or equivalent.
  • 2-3 years customer service or medical office experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in computer data-entry/typing.
  • Excellent verbal and written communication skills.
  • Ability to read, write, and communicate effectively in English.
  • Basic Computer Skills.
  • Ability to type 40 wpm.
  • Ability to multi-task.
  • Customer service oriented.
  • Excellent organizational, time management, analytical, and problem-solving skills.
Preferred Qualifications
  • Additional education.
  • Additional language skills.
  • Healthcare finance and/or healthcare insurance experience.
  • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.
Equal Opportunity Employer

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

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