Team Lead and Member Service Expert

1 week ago


Ankeny, Iowa, United States Sam's Club Full time

At Sam's Club, we're looking for a highly skilled Team Lead and Member Service Expert to join our team. As a key member of our front-end team, you'll play a vital role in delivering exceptional member experiences.

Salary: $20.00 - $28.00 per hour, with the potential for additional premiums based on schedule, facility, season, or specific work performed.

Job Overview

As a Team Lead and Member Service Expert, your primary responsibility will be to assist management in supervising associates, ensuring member complaints and issues are resolved according to company guidelines. You'll also be responsible for communicating and supporting membership, processing memberships, upgrades, and credit accounts, and promoting the value of Sam's Club products and services.

In this role, you'll work closely with management to develop, communicate, and implement processes and practices to meet business needs. This includes collaborating with managers, co-workers, customers, and other business partners to analyze and apply information from multiple sources, monitor progress, and identify improvement opportunities.

You'll also lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support, and modeling and helping others adapt to change or new challenges.

We offer a competitive compensation package that includes health benefits, financial benefits, paid time off benefits, and other benefits. Our hourly wage range for this position is $20.00 to $28.00*, with additional premiums ranging from $0.35 to $3.00 per hour in specific circumstances.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Requirements
  • 6 months retail experience, including operating front-end equipment (e.g., cash register)
  • 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team
  • Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others


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