Retail Store Operations Manager

5 days ago

Alabaster Alabama, United States GNC Full time
Job Summary

We are seeking a highly motivated and detail-oriented Store Manager Trainee to join our team at GNC. As a Store Manager Trainee, you will be responsible for learning the overall operations of a retail store under the direction of a Store Manager/Head Coach or District Manager.

Key Responsibilities
  • Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meets or exceeds all corporate set goals, expectation, and key performance indicators
  • Drive GNC's loyalty programs and incentives for successful engagement of customers
  • Monitor best sellers, identifies product demand, and updates SM regarding trends
  • Facilitate community engagement and client loyalty through innovative and creative outreach
  • Read all merchandising bulletins to understand product assortment and answer product questions based on Company approved information
  • Supervise and lead store team under SM guidance; communicates sales targets and drives team performance; provides feedback and supports succession planning of high performers by communicating team performance to SM
  • Reviews all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information
  • Ensures company assets are protected and not exposed to risks and conflicts of interest
  • Partners with SM to handle escalated customer service issues; supports SM in monitoring store's Loss Prevention activities and escalates concern
  • Keeps store clean and uncluttered
  • Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures
Requirements
  • Learns to independently lead staffing and training initiatives
  • Manage work schedules within established budgets for optimal store coverage
  • Hire, train, and discipline employees
  • Implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation
  • Manage store inventory within GNC guidelines: receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store
  • Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections and all maintenance problems; including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting on-hands
  • Ensure total compliance for all store operations policies; ensuring execution of omni-channel initiatives including product subscriptions (Routines), Ship from Store and Buy Online Pickup in Store
  • Independently performs complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling and leading others in selling skills development
Working Conditions

The noise level in the work environment is usually low/moderate. Reasonable accommodations may be made to enable individuals to perform the essential functions.

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