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Technology Operations Engineer III
4 weeks ago
The Technology Operations Engineer III role at CME Group is a critical position that provides day-to-day support for our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer-facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact.
Key Responsibilities:
- Monitor all customer-facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units;
- Remediate systems & application issues in these environments;
- Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support;
- Accurately report incidents to management
Principal Accountabilities:
- Learn and execute triage, escalation protocol and recovery procedures per application/business area
- Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
- Learn specific application flows and general functionality by application
- Process hardening. Identify and implement process improvements
- Document timeline of events for incident reporting and post mortem
Requirements:
- Basic proven Linux knowledge
- Experience with incident/issue management systems and process
- Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
- Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
- Cloud platform experience
Work Schedule:
This role supports the U.S. shift: Tuesday, Wednesday, Friday, and Saturday: 10:00am - 8:00pm CDT. Please note, the schedule is potentially subject to change.
About CME Group:
CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
