Patient Access Coordinator

3 weeks ago


Leesport, Pennsylvania, United States St. Luke's Hospital Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at St. Luke's Hospital. The ideal candidate will possess excellent customer service skills, be proficient in data entry, and have a strong understanding of medical terminology.

Key Responsibilities
  • Complete the registration process for patients seen at St. Luke's, ensuring accurate and efficient data entry.
  • Project a positive image of the facility as a customer-oriented organization, providing friendly and courteous services to patients and visitors.
  • Communicate effectively with all departments to meet customer needs, answering questions and providing information regarding the facility and its services.
  • Access the Patient Management System and the Patient Tracking Board, accurately entering information necessary to begin the registration process.
  • Accurately complete the registration process for any procedure/admission as outlined by the department's policy and procedure manual.
  • Maintain knowledge of current insurance regulations and policies, verifying benefits and identifying, collecting, and recording self-pay, co-pay, and/or deductibles when applicable.
  • Responsible for online posting of credit card payments, accurate order entry for Lab, Dexa, Mammo, or Radiology, and maintaining a working knowledge of policies and procedures pertaining to registration.
Requirements
  • High school graduate or equivalent required.
  • Excellent customer service and interpersonal skills required (office setting preferred).
  • General computer experience with data entry required.
  • Insurance background preferred.
  • Knowledge of medical terminology.
Working Conditions

The Patient Access Representative will work in a fast-paced office environment, sitting up to 8 hours per day, with frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair are required.



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