Branch Service Manager
4 weeks ago
We are seeking a seasoned Branch Service Manager to lead our Crenshaw, CA branch. This role provides sales leadership, oversees sales and services tasks, and works closely with key partners to achieve sales and service objectives while maintaining operational integrity.
Key Responsibilities- Manage branch service, sales, and operations functions to achieve strategic goals.
- Perform tasks such as interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees.
- Train, coach, and mentor employees.
- Provide leadership and training for the sale and referral of bank products and services.
- Resolve and respond to client service issues, complex client complaints, and questions.
- Direct the work of managed employees.
- May schedule and set hours of work.
- Maintain production or sales records for use in supervision and/or performance management of employees.
- Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees, apportions the work, and determines the approaches used by employees to do assigned tasks.
- Responsible for compliance with/adherence to safety and security protocols.
- Monitors and/or implements legal compliance measures, ensures the branch/business center is in compliance with all bank policies and procedures.
- Approves teller transactions as needed.
- Prepares the branch/business center for audits and works with audit staff to resolve any issues identified.
- Provides sales leadership, through their own production, as well as the oversight of sales and services tasks.
- Works closely with key partners to achieve sales and service objectives and maintain operational integrity.
- Monitors and ensures compliance with policy and the companies risk appetite.
- Implements management procedures and operating practices and commits the branch/business center in matters of significant financial impact.
- Has discretion to perform approvals and overrides within their authority. Involved in planning long- or short-term operational, sales, and customer experience goals.
- Investigates and researches operational issues, loss, fraud, and resolves complex and/or significant matters on behalf of the company.
- Represents the branch/business center in handling complaints, arbitrating disputes, or resolving grievances.
- May process cash transactions and perform other customer service and sales duties within the branch/business center as needed.
- Has discretion to determine when to perform these additional functions.
- Other duties as assigned.
- This position requires the Branch Service Manager to work on site at the assigned branch or business center office.
- Requires a high school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes, or other directly related experience.
- A combination of education and experience may meet requirements.
- Knowledge of the banking industry, processes, procedures, regulations, and products.
- Knowledge of lending process and procedures.
- Strong customer service, relationships building, sales, and management skills.
- Able to handle various client concerns and problems.
- Must have good communication skills, both verbal and written.
- Knowledge of computer programs, i.e., word processing, spreadsheets, etc.
- Ability to set and maintain high-quality work standards.
- Ability to lead a group.
- Ability to deal effectively with people in various job capacities.
- Excellent problem-solving and communication skills.
- Medical, Dental, and Vision Insurance - START DAY ONE.
- Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance.
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
- Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
- Mental health benefits, including coaching and therapy sessions.
- Tuition Reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
This position is eligible to earn a base salary in the range of $64,480 - $73,603 annually depending on job-related factors such as level of experience.
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