IT Operations Director

7 days ago


Orlando, Florida, United States Charter Research Full time

Overview

Charter Research is a highly experienced and quickly growing clinical research company with locations in The Villages and Orlando, FL. We are seeking an IT Operations Director to join our team and contribute to our mission of discovering future medicines.

About the Role

The IT Operations Director will be responsible for the strategic oversight and leadership of the IT team, ensuring the reliability, security, and scalability of IT systems while delivering exceptional service to Charter Research team members.

Main Responsibilities

  • Develop and Execute IT Strategy
    • Align IT strategy with business objectives to drive growth and innovation
  • Ensure IT System Reliability and Security
    • Implement robust IT systems and processes to ensure data security and integrity
  • Manage IT Procurement and Vendor Relationships
    • Negotiate and manage IT contracts to ensure best value for Charter Research
  • Supervise IT Support Services
    • Oversee the delivery of IT support services to end-users, ensuring prompt resolution of issues and requests
  • Develop and Maintain IT Documentation
    • Create comprehensive IT documentation and knowledge base articles to facilitate smooth operations
  • Formulate and Enforce IT Security Policies
    • Develop and implement IT security policies and procedures to safeguard company data and systems
  • Manage Project Budgets and Timelines
    • Coordinate project budgets, timelines, and resource allocation to ensure successful outcomes
  • Stay Informed about Emerging Technologies
    • Monitor industry trends and best practices to identify opportunities for improvement and innovation

Qualifications and Requirements

We are looking for a highly motivated and experienced IT professional with:

  • A Bachelor's degree (or higher) in Information Technology, Computer Science, or a related field
  • 7+ years of experience in IT management, with 2+ years in a leadership role
  • Proven experience in managing and implementing IT projects, including budgeting and resource allocation
  • Experience with IT Service Management (ITSM) best practices and frameworks, IT asset management, and IT procurement processes
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, with expertise in creating, using, editing, and formatting data, formulas, and charts to analyze and present data
  • Industry certifications (e.g., CompTIA Security+, MCSA, CCNA) are a plus

Estimated Salary: $120,000 - $150,000 per year

Benefits

Charter Research offers a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced IT professional looking to join a dynamic and innovative organization, please submit your application.



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