Customer Accounts Specialist

17 hours ago


Nashville, Tennessee, United States Aarons Full time
About Aaron's

Aaron's is a leading provider of lease-to-own solutions, offering customers the opportunity to own their products and furniture over time.

Job Summary

We are seeking an experienced Customer Account Advisor to join our team. As a Customer Account Advisor, you will play a critical role in driving payment collections and lease agreement renewals, ensuring customer satisfaction and building strong relationships with our customers.

Key Responsibilities
  • Manage customer accounts, including maintaining updated customer information and documenting all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s), both in-home visits and over the phone.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
  • Assist with merchandise returns and guest deliveries as directed by management.
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
  • Load, secure, and protect product in company vehicle.
  • Safely operate company vehicle.
  • Assist the Sales Team as needed.
Requirements
  • Must be at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy.
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Maintain a professional appearance.
  • Proficient computer skills.
Estimated Salary Range

$13.25 - $15.00 per hour.



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