Customer Service Associate

4 weeks ago


Dublin, Ohio, United States Nestle Operational Services Worldwide SA Full time
Job Summary:

The Customer Service Associate provides an additional layer of quality and efficiency to the laboratory and Customer Service & Marketing Department of the Nestl Quality Assurance Center of Dublin. This role requires a strong attention to detail, excellent communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities:

Conducts a timely and accurate review of sample analysis information requests.
Creates external sample analysis request forms and shipping paperwork in a timely fashion.
Monitors pending results for external laboratory analyses for quick turnaround for our customers.
Resolves deviations between laboratory and NQAC Customers.
Researche and timely resolves customer inquiries through email and/or phone calls.

Requirements:

HS Diploma required, undergraduate degree with some courses in science is preferred.
Functional capacity as a team builder and team participant.
Demonstrated some ability to evaluate information and form appropriate recommendations.
Above average decision-making, communication & interpersonal skills.
Above average customer service and resolution skills.
Ability to handle multiple situations & tasks simultaneously.
Good application of organizational skills & attention to detail.
Ability to work independently with minimal supervision during normal business hours.

What We Offer:

Nestle Operational Services Worldwide SA is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law.

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