Operations Leadership Role: Transformational Supervisor

7 days ago


Honolulu, Hawaii, United States HMSA Full time

Overview:

HMSA seeks an Operations Leadership Role: Transformational Supervisor to oversee all aspects of operations support. This role is a key contributor in supporting the contact center staff to meet the needs of our members.

Key Responsibilities:

  • Collaborate with Customer Relation's Management to drive innovation activities and support the contact center's availability to service members
  • Effectively challenge and transform the department's efforts to exceed member's and customer's expectations
  • Oversee management of Customer Relations Operations Support staff, coordinate scheduling of staff assignments, and manage HMSA's Corporate operator line
  • Fulfill member requests for materials accurately and timely

Requirements:

To succeed in this role, you will need strong leadership skills, the ability to motivate and direct a team, and a passion for delivering exceptional results.

About the Job:

This role is based in Honolulu, Oahu, and the pay range is estimated at $53,000 - $99,000 per year. The position is eligible for an incentive bonus.



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