Operations Leadership Role: Transformational Supervisor
7 days ago
Overview:
HMSA seeks an Operations Leadership Role: Transformational Supervisor to oversee all aspects of operations support. This role is a key contributor in supporting the contact center staff to meet the needs of our members.
Key Responsibilities:
- Collaborate with Customer Relation's Management to drive innovation activities and support the contact center's availability to service members
- Effectively challenge and transform the department's efforts to exceed member's and customer's expectations
- Oversee management of Customer Relations Operations Support staff, coordinate scheduling of staff assignments, and manage HMSA's Corporate operator line
- Fulfill member requests for materials accurately and timely
Requirements:
To succeed in this role, you will need strong leadership skills, the ability to motivate and direct a team, and a passion for delivering exceptional results.
About the Job:
This role is based in Honolulu, Oahu, and the pay range is estimated at $53,000 - $99,000 per year. The position is eligible for an incentive bonus.
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