Community First Credit Union Member Contact Specialist

1 week ago


Neenah, Wisconsin, United States Community First Credit Union Full time

We believe personal service is key to our success. As a Community First Credit Union Member Contact Specialist, you will play a vital role in delivering exceptional member experiences.

Job Summary

This is a dynamic role that requires excellent communication skills, a passion for helping others, and the ability to work well under pressure. You will be responsible for providing top-notch service to our internal and external members, answering their questions, processing transactions, and resolving issues in a timely and professional manner.

About Us

At Community First Credit Union, we are dedicated to putting our members first. We strive to create a work environment that is supportive, inclusive, and fun. Our ideal candidate will have a strong commitment to member service, a passion for seeking solutions, and a willingness to learn and grow with our organization.

Responsibilities
  • Provide exceptional service to internal and external members over the phone, using multiple software systems to support relationships
  • Maintain CFCU service level expectations and consistent call quality while handling a high volume of calls
  • Explain features and benefits of all credit union products and services; recommend products and services to members as appropriate
  • Process share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-shares
  • Provide account information related to balances, check clearings, deposits, postings, and statements
  • Process, record, and follow up on ACH, payroll distribution requests, and TDs
  • Provide online banking and bill payer set-up, support, and problem-resolution for members and branch staff
Requirements
  • A high school diploma or equivalent; Associate's degree in banking or finance is a plus
  • Two years of experience in financial services or a call center environment
  • Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up
  • Strong knowledge and experience of web-based software programs
  • Commitment to member service and a passion for seeking solutions
  • The ability to work hard, find solutions, and have fun

Estimated salary: $40,000 - $60,000 per year, depending on location and experience.



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