Clinical Operations Manager

5 days ago

Chattanooga, Tennessee, United States Erlanger Health Full time

We are seeking an experienced Clinical Staff Leader to join our team at Erlanger Health. This is a challenging and rewarding role that requires strong leadership and clinical skills.

About the Role:

  • The successful candidate will be responsible for providing direct and indirect patient care, as well as leading and developing the nursing team.
  • They will work closely with the Director/Manager to facilitate daily operations of the unit, including quality/safety initiatives, service excellence, people development, finance, and growth.
  • Our ideal candidate will have a passion for delivering high-quality patient care, a strong focus on teamwork and collaboration, and excellent communication and leadership skills.

Key Responsibilities:

Quality/Safety:
  • Maintain continuous updates to Visual Management Board
  • Ensure bedside reporting occurring daily
  • Accountable for HCAHPs initiatives are implemented
  • Execute and ensure adherence appropriate bundles for CLABSI, CAUTI etc are adhered to
  • Ensure Hand Hygiene is completed 'wash in and wash out' and bare below the elbows in clinical areas
  • Participates and leads committees and quality initiatives
  • Ensure that the area is maintained according to established standards and guidelines at all times
  • Accountable for TJC compliance and appropriately escalates problems relating to rules and regulations in a timely and effective manner.
Service Excellence:
  • Enforces hourly rounding and bedside shift report
  • Deescalate situations and implement service recovery
  • Accountable for unit specific metrics and tracks progress in meeting goals and objectives.
People:
  • Assist in recruitment and retention of staff on unit
  • Assist with on boarding of new staff to the department
  • Identify and monitors staff to develop as Clinical Staff Leaders.
  • Facilitate open and effective communication with ancillary departments and medical staff
  • Communicate areas of concerns appropriately to leadership and actively identify solutions for correction
  • Appropriate delegation of tasks based on skill level of individual
  • Identify clinical staff leaders and develop plan of action to assist in their growth
  • Coach and counsel staff to enhance performance
  • Conducts performance reviews in collaborative Department management
  • Collaborates with Director/Manager to facilitate monthly staff meetings
Education:
  • Facilitate appropriate orientation opportunities/experiences for new staff
  • Identify all education opportunities for self and staff members
  • Assist in the development of staff members by continuously reviewing the care they provide and offer constructive feedback
Finance:
  • Manage productivity by flexing staffing based on census and acuity
  • Analyze adequate staffing for shift and next 24 hours
  • Monitors supply cost to maintain within budget
  • Adhere to established PAR levels
  • Responsible for timely patient placement according to department matrix
  • Complete Kronos per guidelines
  • Updates daily schedule timely to reflect actual staffing
  • Monitor time and attendance and take corrective action with staff not adhering to policy
Growth:
  • Communicate effectively with Physicians and service lines
  • Community:
    • Assist with community outreach programs and opportunities (ie Health Fairs, community events, etc.)
  • Leadership:
    • Demonstrates mastery of patient care, including assessment, treatment, care planning, patient education
      and evidence-based practice.
    • Leads by example of good work habits and effective professional relationships.
    • Actively embraces change emphasizing positive interactions.

Salary: $80,000 - $110,000 per year

Erlanger Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

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