Wichita Energy Customer Care Representative

4 weeks ago


Wichita, Kansas, United States Mass Markets Full time
Job Title: Energy Customer Care Representative

At Mass Markets, we're seeking a highly motivated and customer-focused Energy Customer Care Representative to join our team in Wichita. As a key member of our customer service team, you will be responsible for handling inbound and outbound sales calls to business prospects, providing product and pricing recommendations, and ensuring exceptional customer experiences.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

Compensation and Benefits:

We offer a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits. Our employees enjoy a fun and engaging work environment, with opportunities for advancement and professional growth.

Why Join Our Team?

At Mass Markets, we're committed to providing exceptional customer experiences and building long-term relationships with our clients. As a member of our team, you'll have the opportunity to work with a dynamic and supportive team, develop your skills and expertise, and contribute to our company's continued growth and success.



  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Energy Customer Service RepresentativeAt MCI Careers, we're seeking a highly motivated and customer-focused Energy Customer Service Representative to join our team in Wichita. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer issues, and promoting our energy...


  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Wichita Energy Customer Care RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Wichita Energy Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle inbound...


  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Energy Customer Care RepresentativeAt MCI Careers, we're seeking a highly motivated and customer-focused individual to join our team as an Energy Customer Care Representative. In this role, you will be responsible for handling inbound and outbound sales calls to business prospects, providing product and pricing recommendations, and resolving...


  • Wichita, Kansas, United States ValorVIP Full time

    Energy Customer Care RepresentativeAt ValorVIP, we're looking for a highly motivated and customer-focused individual to join our team as an Energy Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and selling our energy solutions.Key...


  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service Representative - WichitaWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Wichita, KS. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...


  • Wichita, Kansas, United States Wichita Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wichita Federal Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members, handling financial transactions, and identifying opportunities to enhance the member relationship.Key...


  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Wichita Contact Center RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Wichita Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

  • Registered Nurse

    3 weeks ago


    Wichita, Kansas, United States Select of Wichita Full time

    Job Title: Registered NurseJob Summary:At Select of Wichita, we are seeking a skilled Registered Nurse to join our team. The ideal candidate will possess a current state or equivalent compact license and have at least 2 years of recent RN nursing experience.Responsibilities:• Provide high-quality patient care in a fast-paced environment• Collaborate with...


  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Energy Customer Care RepresentativeJoin MCI Careers as an Energy Customer Care Representative and become a part of our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer issues, and selling new products and services.Key Responsibilities:Handle...


  • Wichita, Kansas, United States ValorVIP Full time

    Job Title: Energy Customer Care AgentJob Summary:We are seeking a highly motivated and customer-focused Energy Customer Care Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our energy customers, resolving their issues, and ensuring their satisfaction.Key...


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Energy Customer Care AgentAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and building strong relationships with customers? We're seeking a highly motivated and customer-focused Energy Customer Care Agent to join our team at MCI.Job Summary:We're looking for a skilled and...


  • Wichita, Kansas, United States Ambassador Hotel Wichita Full time

    Job Type: Part-timeJob Description: The Ambassador Hotel Wichita Greeter is an essential member of our team dedicated to providing exceptional quality and service to our guests. As a representative of our hotel, you will be the first point of contact for our guests, setting the tone for their stay with us. Your role will be to welcome guests graciously with...


  • Wichita, Kansas, United States MCI Careers Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Call Center Representative to join our team in Wichita. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.Key...


  • Wichita, Kansas, United States Benjamin Franklin Plumbing of Wichita, KS Full time

    Job Summary:This position is responsible for answering incoming client telephone calls and providing exceptional customer service. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to work in a fast-paced environment.Key Responsibilities:Answer incoming client telephone calls and respond to customer...


  • Wichita, Kansas, United States Kid-to-Kid Wichita Full time

    Job DescriptionWe are seeking a highly motivated and organized Sales Associate to join our team at Kid-to-Kid Wichita. As a Sales Associate, you will be responsible for maintaining a clean and organized store, managing inventory, and providing excellent customer service.Key Responsibilities:Maintain a clean and organized store, including restocking shelves...


  • Wichita, Kansas, United States Benjamin Franklin Plumbing of Wichita, KS Full time

    At Benjamin Franklin Plumbing of Wichita, KS, we are seeking a skilled Plumbing Service Representative to join our team. As a key member of our customer service team, you will be responsible for answering incoming client telephone calls, supervising and dispatching scheduled service and maintenance calls, and reporting to the Call Center Manager.The ideal...

  • Staff Physician

    3 weeks ago


    Wichita, Kansas, United States American Family Care Wichita Full time

    Job Summary:As a Staff Physician at American Family Care Wichita, you will be responsible for providing high-quality patient care and assisting in directing staff in the support of patient care.Responsibilities:Provide high-quality patient careManage all patient care while on shiftSupervise all clinical staff while on shiftEnsure all charts are filled out...


  • Wichita, Kansas, United States YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS Full time

    Job SummaryThe Membership Service Associate plays a vital role in providing exceptional customer service to our members. This position requires a strong knowledge of YMCA programs and services, as well as excellent communication skills. The ideal candidate will be able to work effectively in a fast-paced environment, providing a positive and safe experience...


  • Wichita, Kansas, United States MCI Careers Full time

    **Job Title:** Customer Service Team Lead - Wichita, KS**Job Summary:** We are seeking an experienced Customer Service Team Lead to oversee and coordinate the daily operations of our customer service team in Wichita, KS. As a key member of our team, you will be responsible for ensuring that customer inquiries and concerns are addressed promptly and...

  • Pet Care Specialist

    3 weeks ago


    Wichita, Kansas, United States petland wichita Full time

    Job OverviewWe are seeking a dedicated and compassionate individual to join our team as a Kennel Technician at Petland Wichita. As a key member of our animal care team, you will play a vital role in ensuring the health, well-being, and happiness of our furry friends.ResponsibilitiesProvide exceptional care and attention to our puppies, including feeding,...