Customer Service Representative

1 week ago


Cleveland, Ohio, United States Dollar Bank Full time
{"title": "Personal Banker I", "description": "Job Summary

We are seeking a highly motivated and customer-focused Personal Banker I to join our team at Dollar Bank. As a Personal Banker I, you will play a key role in providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Process transactions through the teller equipment on all retail and corporate accounts, including deposits, withdrawals, transfers, loan payments, and cash advances.
  • Issue money orders, cashier checks, gift cards, and savings bonds.
  • Demonstrate a consultative sales approach to building customer relationships by offering customers additional products and services at account opening and all service interactions in the branch.
  • Contribute to the growth and retention of deposit and loan customers by initiating new customer relationships through outbound calling efforts.
  • Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.
Requirements
  • High school diploma/GED required.
  • College degree or a minimum of six months customer service experience required.
  • Excellent written and verbal communication skills, including professional grammar and demeanor.
  • Ability to travel as needed to training.
  • Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
Benefits

Full-time employees are eligible for a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

", "lang_code": "en-US"}

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