Optical Advisor

Role Summary:

The EyeCare Advisor role at EssilorLuxottica is a dynamic and challenging position that requires strong customer service skills and a passion for delivering exceptional value to our customers.

Key Responsibilities:

• Deliver the LensCrafters Experience by providing exceptional customer service and ensuring all patients receive the highest quality optometric care.

• Integrate the Brand Story and ensure flawless execution of the patient experience/behaviors, seamlessly linking the doctor and retail functions together.

Responsibilities:

• Greet customers without delay and promptly answer the telephone in a friendly and courteous manner.

• Explain all required paperwork, tests, products, and services and review prescriptions and patient information carefully.

• Show patience and courtesy to indecisive or difficult customers and patients and perform work accurately and thoroughly despite time pressure and customer volume.

• Identify situations involving unsatisfied customers and act quickly for resolution and demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.

• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA and place contact lens orders, process shipments, and properly submit invoices for payment.

• Operate the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to details and explain to customers "One Hour" processing and expected delivery times.

• Take pride in the appearance of the store and ensure visual displays are in accordance with Company-provided guidelines and maintain a safe working environment for all associates/patients.

Requirements:

• High School graduate or equivalent.

• Strong customer service skills (internal and external).

• Knowledge of current fashion trends.

• Strong communicator and listener.

• Problem-solving ability.

• Familiarity with cash register, computers, and calculators.

• Organization skills.

• Sales skills.

• Strong basic math skills.

• Knowledge of office and store merchandise.

Preferred Qualifications:

• Previous experience in customer service, retail, and/or optical.

• Strong interpersonal skills.

Benefits:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.