Vice President of Customer Success

4 weeks ago


Mission Viejo, California, United States ACERTUS Full time
Customer Success Visionary

As the Vice President of Customer Success, you will lead the development and execution of a comprehensive customer success strategy that drives product adoption, customer satisfaction, and revenue growth. You will be responsible for defining and optimizing the customer lifecycle, mapping customer journeys, and developing listening points to improve customer engagement.

Key Responsibilities:

  • Define and optimize customer lifecycle
  • Map customer journeys and develop listening points
  • Standardize interventions and mileposts for each point in the journey
  • Assess and redefine segmentation of the customer base and varying strategies
  • Identify opportunities for continuous improvement and learn from best practices

Requirements:

  • 5-10+ years of experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers and passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement

About ACERTUS

ACERTUS is a leading automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process. We believe in enhancing our customers' experience by providing end-to-end solutions throughout the lifecycle of a vehicle.



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