Customer Service Representative

2 weeks ago


Muncie, Indiana, United States Takeda Pharmaceutical Company Ltd Full time
About This Opportunity

Takeda Pharmaceutical Company Ltd is seeking a skilled Phlebotomy Specialist to join our team. As a key member of our team, you will contribute to the success of our plasma donation centers by ensuring the safety and quality of donated plasma.

Key Responsibilities
  • Answer phones, greet, and engage with donors, providing exceptional customer service.
  • Screen new and repeat donors, taking and recording vital signs and finger stick results.
  • Prepare donor charts, maintain accurate records, and coordinate donor compensation using our Donor Information System.
  • Collaborate with team members to identify and implement process improvements.
Requirements
  • A high school diploma or equivalent.
  • Ability to walk and/or stand for the entire work shift.
  • Occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Proficiency in basic computer software applications and willingness to learn new systems.
  • Strong communication and interpersonal skills.
Compensation and Benefits
  • A competitive starting hourly wage of $18.45 in Muncie, IN.
  • A comprehensive benefits package, including medical, dental, vision insurance, 401(k) plan, and more.
  • Flexible scheduling and opportunities for career advancement.


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