Voice Network Infrastructure Specialist

7 days ago


Richmond, California, United States Tata Consultancy Services Full time

Job Summary

We are seeking a skilled Voice Network Infrastructure Specialist to join our team at Tata Consultancy Services. The successful candidate will be responsible for designing, implementing, and delivering our Cisco voice system.

About the Role

The primary responsibility of this role is to customize and program Cisco CUCM, Cisco Unified CM Console, CUCM Publisher, and CUBES. Additionally, the candidate will be expected to support and maintain CUPS, CER Publisher, Unity Connection Publisher, SIP Proxy, DSP & VXML Gateway, Ingress/Egress Gateway (CUBE), and experience with Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communication Manager solution.

Key Responsibilities

  • Design and implement the Cisco voice system
  • Customize and program Cisco CUCM, Cisco Unified CM Console, CUCM Publisher, and CUBES
  • Support and maintain CUPS, CER Publisher, Unity Connection Publisher, SIP Proxy, DSP & VXML Gateway, and Ingress/Egress Gateway (CUBE)
  • Collaborate with cross-functional teams to ensure seamless integration and deployment of voice systems
  • Maintain and optimize existing voice infrastructure to meet business requirements
  • Develop and implement scripts using Cisco tool sets including UCCE/UCCX and Call Manager
  • Analyze and troubleshoot voice network issues to minimize downtime

Requirements

  • Expertise in Cisco voice infrastructure, including CUCM, CUBES, and UCCE
  • Strong programming skills in languages such as Python or Java
  • Experience with contact center features, including IVR, ACD, and CRM integrations
  • Familiarity with VoIP protocols and networking fundamentals
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment with multiple priorities

What We Offer

  • A competitive salary range of $80,000 - $110,000 per annum, depending on location and experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Retirement savings plan with company match
  • Professional development opportunities, including training and certification programs
  • A dynamic and supportive work environment with a diverse team of professionals

How to Apply

To apply for this exciting opportunity, please submit your resume and cover letter detailing your relevant experience and qualifications.



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