Customer Support Systems Administrator I
4 weeks ago
Valvoline Global is a leading provider of automotive and industrial solutions, delivering innovative products and services to customers worldwide.
Established in 1866, we introduced the world's first branded motor oil, solidifying our position as a pioneer in the industry.
As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest in strategic growth and expansion, driving product innovation and sustainable business solutions.
Our corporate values of care, integrity, passion, and excellence shape everything we do, making our company, employees, partners, customers, and communities great.
When you join Valvoline Global, you become part of a culture committed to treating all people with care, operating with integrity, striving for excellence, and showing passion about delivering on our commitments.
Careers for the DrivenWe have a rewarding opportunity as a System Administrator I. We adopt a 'never idle' mindset and know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.
Key ResponsibilitiesThe System Administrator I will assist in the management of the Support Center CRM, CTI, WFM, and Analytics applications. Responsibilities include but are not limited to the development, deployment, and maintenance of these systems.
This role will collaborate with business stakeholders to identify improvements, resolve problems, and coordinate platform upgrades/changes. These are business-critical systems used internationally and require a high degree of uptime and support.
This role will assist in providing strategic insight into application capabilities and gaps as Valvoline's business grows and expands its service footprint.
It is also responsible for ensuring Valvoline has the structure and requirements in place to capture the correct data to handle during customer/consumer interactions.
This requires the occupant of this role to thoroughly understand the business processes of each customer support interaction.
RequirementsBachelor's degree in information technology, CIS, or related required.
2-3 years in IT System Administration, Contact Center preferred.
Must be authorized to work in the U.S.
What Will Set You ApartKnowledge of Windows Servers and Operating Systems.
Telecom/CTI Experience.
Technical trouble shooting, process mapping, and project management skills.
Excellent written and verbal skills.
Experience with budgeting.
Benefits That Drive ThemselvesHealth insurance plans (medical, dental, vision).
HSA and flexible spending accounts.
401(k).
Incentive opportunity.
Life insurance.
Short and long-term disability insurance.
Paid vacation and holidays.
Employee Assistance Program.
Employee discounts.
Tuition reimbursement.
Adoption assistance.
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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