Cell Phone Repair Specialist

4 weeks ago


Fayetteville, Georgia, United States DOUGLAS-PAULDING SERVICES LLC Full time
Job Summary

We are seeking a highly skilled and motivated Cell Phone Repair Technician to join our team at Douglas-Paulding Services LLC. As a key member of our customer support team, you will be responsible for resolving customer issues, providing technical support, and delivering exceptional customer experiences.

Key Responsibilities
  • Resolve customer issues by troubleshooting and repairing electronic devices
  • Provide technical support and assistance to customers
  • Meet and exceed sales targets by selling Connected Home products and services
  • Learn and apply the details of the Connected Home product and offer protection/tech support solutions to customers
  • Perform in sales, provide excellent service, and technical/repair support to create satisfied customers
Requirements
  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • One or more years of customer service/retail sales experience preferred
  • A willingness to learn and leverage sales resources provided by Asurion
  • Reliable and flexible when it comes to dealing with difficult situations
  • The ability to quickly adapt in an ever-changing environment
  • Motivated to meet and exceed evolving key performance objectives
  • Ability to work a flexible retail schedule
  • Six months experience with product service support or electronics troubleshooting
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent preferred
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
About Us

At Douglas-Paulding Services LLC, we take care of our employees by offering competitive pay, flexible hours, and ongoing training to grow your skills. We are a leader in innovation and create a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about technology and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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