Part Time Guest Service Agent

3 days ago


West Hollywood, United States Kimpton Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton La Peer Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Registration and check-out of hotel guests
  • PBX operations, mail and message service
  • Providing outstanding service to guests, including responding to inquiries and resolving issues
  • Acting as an advocate for the hotel and developing relationships with guests
  • Reviewing arrivals, noting special requests, and blocking rooms as needed
  • Checking in and out hotel guests in a confident, professional, and friendly manner
  • Answering phone calls promptly and knowledgeably, ensuring complete and accurate information
  • Completing tasks on the appropriate checklist by the end of the shift
  • Conducting pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests
  • Familiarity with fire and emergency procedures
  • Opening, securing, and balancing the daily shift bank, including counting and verifying cash, check, and credit card transactions
  • Verifying credit limit reports and monitoring room availability throughout the shift
  • Reviewing daily the selling status of the hotel using yield management system
  • Attending department meetings once a month
  • Communicating via telephone and/or radio with other departments
Requirements
  • Previous experience in a Front Desk or customer-facing role is helpful
  • High school diploma or general education degree (GED) required
  • Knowledge of the immediate area, services, attractions, and events
  • Flexible schedule, able to work overnights, weekends, and holidays
  • Ability to work well under pressure, taking care of many arrivals and departures within a short period of time
  • Familiarity with hotel systems and operations, and the ability to enter information accurately
What We Offer

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and a 401k plan to eligible employees. The hourly pay rate for this role is $24.00, applicable for jobs performed in West Hollywood, CA.

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.



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