Department Team Lead

3 days ago

Seymour, Indiana, United States Gillman Home Center Full time

Job Overview

The Department Head position is a pivotal role at Gillman Home Center, responsible for delivering exceptional customer experiences and driving business growth. This full-time opportunity requires a candidate with strong leadership skills, excellent communication abilities, and a passion for providing accurate product knowledge.

About the Role

This senior-level position involves overseeing daily operations in a departmental setting. Key responsibilities include ensuring accurate inventory levels, maintaining a safe working environment, and providing top-notch customer service.

Key Responsibilities

  • Treat all team members, vendors, and customers with courtesy and respect.
  • Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns.
  • Perform any necessary customer service tasks, including cutting keys, filling propane, running register, assisting with rental transactions, etc.
  • Provide services to customers at point of sale, including running register, bagging items, assisting with loading products, answering inquiries, etc.
  • Recover department daily, ensuring inventory is fronted, faced, and in correct place, aisles are clean, organized, and free of obstructions.
  • Responsible for making sure all products in the department are stocked properly.
  • Maintain proper inventory levels by monitoring and adjusting min/max order points, working back stock, and making inventory adjustments as needed.
  • Order inventory as necessary and complete purchase orders and other related paperwork.
  • Complete cycle counts as required.
  • Update prices as assigned.
  • Opening and closing store as assigned.
  • Store maintenance as needed, including cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
  • Always continue to make customers a priority while working your department.
  • Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
  • Help out in other departments as necessary.
  • Follow all company policies and procedures.
  • Other duties as assigned.

Compensation and Benefits

We offer an estimated salary of $60,000 - $80,000 per year, depending on experience, plus benefits that include medical insurance, dental, vision, short-term disability, long-term disability, cancer coverage, accident coverage, life insurance, 401k plan with employer contribution, company-paid $25k life insurance plan, employee discount, and vacation time.

Requirements

  • High School Diploma or GED
  • 2+ years of customer service experience
  • 1+ years of retail job experience
  • 2+ years of product knowledge of items in assigned department

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