Policy Strategist, User Experience

1 day ago


San Francisco, California, United States vercel Full time
About the Role:

Vercel seeks a seasoned User Policy Senior Manager to join its Trust & Safety team.

You will work closely with small but agile teams at Vercel to elevate policy, operations, escalations, incident management, terms of service, documentation, and user-facing trust & safety resources.

This is an exceptional opportunity for someone who enjoys tackling challenges in a supportive environment.

The successful candidate will be integrated into the company through explanations on our product, policies, processes, team structure, and roadmap.

We encourage applicants to learn, grow, and contribute right away, bringing their experience and knowledge to uplift and up-level the team.

Key Responsibilities:
  1. Modernize internal trust & safety policies, workflows, and implementation to match Vercel's current and future needs.
  2. Run Trust & Safety's policy escalations program to solve edge cases and create answers to new questions.
  3. Represent Trust & Safety in company-wide incidents & escalations and create coverage with the rest of the team.
  4. Pair with the T&S team and Abuse Operations team to implement policy in Abuse Operations workflows to industry-best levels.
  5. Build out Vercel's external acceptable use policy and user-facing documentation.
Requirements:
  1. 2+ years of experience in policy or user policy management at a webhosting-based business.
  2. 2+ years in incident management and policy escalations.
  3. Experience with user restriction systems, KPIs, and tracking outcomes.
  4. Experience working with an Abuse Operations team.
  5. Understanding of current and upcoming regulatory systems that apply to Trust & Safety work.
Bonus Requirements:
  1. Experience in risk mitigation, conflict resolution, or product policy; understanding of geo-politics related to trust & safety issues.
  2. Familiarity with SQL and creating SQL queries.
  3. Experience with production ML systems, ticketing systems, and ticket labelling.
Benefits:
  • Competitive compensation package including stock options.
  • Opportunities for professional growth and development.
  • Flexible time off and remote work options.
  • Access to cutting-edge technology and tools.
  • A comprehensive benefits package.

The estimated salary range for this role is $200,000.00 - $225,000.00 per year, based on location and experience.

Vercel is committed to fostering an inclusive community and encourages everyone to apply for this position.



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