Customer Service Representative-Retail Sales

3 days ago


Coeur d'Alene, Idaho, United States TDS Telecom Full time

We are seeking a highly skilled Customer Service Representative to join our Retail Sales team at TDS Telecom. In this role, you will be responsible for providing exceptional customer service and sales support to customers in a retail setting.

About the Job

This is a full-time position with an estimated salary of $19.88 per hour. You will work 40 hours a week, including rotating Saturdays from 8:00am-5:00pm (every 4-6 weeks). Our store location is in Coeur d'Alene, ID.

As a Customer Service Representative, your primary focus will be on addressing customer inquiries, troubleshooting issues, and promoting additional services to increase revenue and retention.

Key Responsibilities
  1. Provide exceptional customer service via phone and in-person interactions
  2. Sell and promote TDS services to both existing and new customers
  3. Utilize effective negotiation and communication skills to retain customers and prevent churn
  4. Meet or exceed monthly sales and retention goals
  5. Resolve complex customer issues in partnership with other teams
Requirements
  • 1+ year's experience in customer service or sales
  • 2+ years of computer experience (including Microsoft Office applications)
  • Strong interpersonal communication skills and ability to work in a fast-paced environment
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, paid time off, and more.

At TDS Telecom, we value diversity and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.



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