Business Operations Manager
3 days ago
The General Manager will be responsible for leading our cutting-edge TOCA Soccer Training Facility. This includes creating epic training experiences, keeping the vibe fresh, and smashing KPIs across the board.
Key Responsibilities- People
- Leadership & Team Development (30%): Team up with the Regional Director of Operations to scout, recruit, and build a dream team.
- Coach, inspire, and lead your team, and foster a culture where every member feels valued and pumped to bring their A-game.
- Get creative with team engagement - keep turnover low and energy high by building a work environment that's all about growth, learning, and fun.
- Center Operations (50%): Be the captain of our day-to-day operations, making sure the center is always on point - clean and ready to impress.
- Lead a squad of coaches and front-desk legends, creating a high-energy, guest-first atmosphere where everyone feels like an MVP.
- Stay on top of recruiting and scheduling, keeping the flow smooth for training sessions and guest needs.
- Design and implement maintenance protocols to keep the facility in top-tier shape because we play hard and look good doing it.
- Drive a guest-centric mindset, turning every guest into a raving fan by delivering next-level service and addressing any concerns with leveraging the success routines.
- Track and crush KPIs - whether it's facility upkeep, guest satisfaction, or revenue growth, you're the playmaker.
- Community Marketing & Sales Enablement (20%): Ensure you deliver a great experience to new guests, converting them at 60%.
- Collaborate with our sales and marketing wizards to launch initiatives that drive acquisition and retention.
- Take the field with your center and regional teams to make a splash in the community, hosting events and creating buzz.
- Be the face and voice of TOCA in the local soccer scene, connecting with community members and building partnerships that fuel growth.
TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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