Operations Manager

4 weeks ago

Dallas, Texas, United States Reachdesk Full time
About Reachdesk

Reachdesk is a cutting-edge B2B gift sending platform that enables companies to deliver e-gifts, gifts, and bespoke merchandise that build deeper connections with customers, prospects, and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, allowing companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle. As a key member of our global team, you will be responsible for overseeing the operations of our Dallas warehouse, installing data-driven processes, and facilitating a smooth logistical runway for one of our busiest marketplaces.

About the Role

This is an exciting opportunity to lead the operations of our Dallas warehouse, driving process improvements and ensuring a seamless logistical experience for our customers. Your key responsibilities will include:

  • Developing and implementing processes that enable your team to oversee end-to-end management of our customers' inventory and orders.
  • Managing Reachdesk's relationships with our 3PL and other partners, developing a deep understanding of their operations to respond to service challenges and drive continuous improvement efforts.
  • Innovating and building on our current operations, helping to grow and improve our network by adding additional logistics partners as our customers' needs evolve.
  • Evaluating partner performance via internal and external data, holding our external partners accountable through regular business reviews and communication.
  • Project managing integration with future IT systems.
  • Partnering with the Customer Success and Product & Engineering teams to diagnose and address challenges within our supply chain and supply chain-facing IT infrastructure.
  • Partnering with the Director of Supply Chain to oversee new vendor RFP processes, vendor selection, and regular contract negotiations.


About You

We are seeking a highly skilled and experienced professional with the following attributes:

  • 4+ years of work experience in operations roles, supporting a complex, high-growth organization.
  • Based in Dallas or Fort Worth, TX, with a willingness to travel to our 3PL sites and for team-building activities as needed. Onsite attendance at our Dallas 3PL is expected to be at least once per week to start and further on-site attendance may be required in peak season.
  • Experience managing 3PLs, in-house distribution networks, or external vendor relationships.
  • Highly skilled with Excel and BI tools, with a particular focus on Looker, Sisense, and Excel.
  • Experience creating, owning, and reporting on KPIs to a broader audience.
  • Familiarity working with different enterprise systems.
  • Cross-border shipping experience.
  • Strong communication, teamwork, problem-solving, and interpersonal skills.
  • Strong work ethic, able to independently own and drive projects in a fast-paced, dynamic environment.
  • You take previous reflections and learnings and use them to improve processes, systems, and overall work quality.


About the Perks & Benefits

We offer a competitive salary with generous stock options, unlimited PTO, hybrid working, 401(k) matching program, dental, audio, visual, and life insurance, and a super friendly working culture populated by fun and dedicated people. We believe that a diverse team will help us achieve our mission sooner and we're actively seeking applications from candidates of all backgrounds.

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