Claims Call Center Manager
3 days ago
Job Summary:
This position ensures effective service to members and is responsible for people, operations, and project management of the work group. The position also implements and manages the achievement of the strategic business plan, and applies principles and best practices to achieve total member satisfaction and attain productivity and corporate leadership goals.
Key Responsibilities:
- Provide coaching and development to team members to ensure continual education and enrichment.
- Foster an understanding of immediate service issues to maintain total member satisfaction.
- Communicate with team members through individual and group meetings, encouraging employees to support culture and values, embrace changes, and discuss current policies, procedures, objectives, and goals.
- Create an operating environment conducive to high employee satisfaction, development, growth, and retention while maintaining respect and dignity for all.
- Identify training needs and ensure training is provided in assigned responsibilities.
- Review effectiveness of current training programs and make recommendations to management for enhancement of existing training and addition of new programs.
- Direct staff in the handling of member service issues, resolve elevated service issues, including conflicts, special service needs, member dissatisfaction, and adverse service conditions.
- Interview, screen, and hire team members as replacements or additions to staff, direct promotions, and terminations.
- Review requests for changes in staffing and forward to next appropriate approval level.
- Prepare and conduct performance appraisals, commend employee progress, and/or take corrective action designed to improve performance or correct failures.
- Ensure compliance with Club and legal requirements.
- Analyze current operating activities and report to management as requested.
-
Claims Automotive Team Manager
2 weeks ago
Coppell, Texas, United States Automobile Club Full timeJob DescriptionAs a Team Manager within our Claims Department, you will lead a team of professionals to ensure cost control, appropriate loss payments, and continuous improvement. Your expertise will be instrumental in managing and coordinating the team to achieve our goals.Key ResponsibilitiesManage and coordinate a claims team to ensure cost control,...
-
Claims Adjuster
1 week ago
Coppell, Texas, United States Automobile Club of Southern California Full timeAbout the RoleWe are seeking a skilled Claims Adjuster to join our Property Claims Team. As a Catastrophe Homeowners Field Estimator, you will play a vital role in providing an exceptional experience for our members by utilizing your investigative, negotiation, and communication skills to help them navigate the claim process.This is a dynamic role that...
-
Customer Service Leadership Role
7 days ago
Coppell, Texas, United States NewRez Full timeJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to manage our Performing Mortgage Inbound Customer Service team. As an Operations Manager, you will oversee the Loan Servicing function and lead the Secured Consumer team.About Us:NewRez is one of America's top-five non-bank mortgage-servicing companies. Our mission is to...
-
Healthcare Transfer Coordinator
5 days ago
Coppell, Texas, United States HCA Full timeCompany OverviewHCA Healthcare is a leading provider of healthcare services in the United States, committed to delivering high-quality patient care and investing in our employees. With over 270,000 dedicated professionals, we strive to create a positive impact on the lives of our patients and communities.Salary and BenefitsThe estimated salary for this role...
-
Coppell, Texas, United States Genuine Parts Company Full timeJob Summary:The Undercar Sales Business Development Manager is responsible for expanding NAPA's undercar product sales to current and new customers at all distribution levels. This role communicates and executes assigned categories' strategic initiatives, sales promotions, and training.Key Responsibilities:Presents, communicates, and sells store owners and...
-
Strategic Fleet Sales Professional
2 days ago
Coppell, Texas, United States Genuine Parts Company Full timeAbout the RoleWe are seeking a highly motivated and experienced Strategic Fleet Sales Professional to join our team at Genuine Parts Company. In this role, you will be responsible for developing and expanding sales for Fleet/Government accounts, communicating and executing strategic initiatives, and presenting product offerings to customers.Key...
-
Biomedical Equipment Specialist
7 days ago
Coppell, Texas, United States Crothall Healthcare Full timeJob OverviewCrothall Healthcare, a leading provider of specialized support services to the healthcare industry, seeks a highly skilled Biomedical Equipment Specialist to join their team. This role requires excellent technical knowledge and problem-solving skills to ensure the proper functioning of patient care equipment in a hospital environment.Key...
-
Revenue Recovery Specialist
5 days ago
Coppell, Texas, United States Harris & Harris Full timeHarris & Harris is a premier revenue recovery firm, and we're seeking a skilled Collections Account Representative to join our team. We offer a competitive salary of $15.00/hour, with opportunities for advancement and additional compensation. Our office is located in Coppell, TX.About the Role:This role involves setting up payment plans for customer accounts...
-
Coppell, Texas, United States Advatix, Inc. Full timeAdvatix, Inc. is a leading provider of quality assurance solutions.We are seeking a Quality Assurance and Regulatory Compliance Specialist to join our team.Job Summary:The Quality Assurance and Regulatory Compliance Specialist will be responsible for ensuring that our products meet the highest quality standards and comply with all relevant regulatory...
-
Lead Mulesoft Development Expert
7 days ago
Coppell, Texas, United States Dexian [Corp Deal] Full timeDexian [Corp Deal] is seeking an exceptional Lead Mulesoft Development Expert to join our team in the DFW area.Estimated salary: $120,000 - $180,000 per year.About the RoleWe are looking for a highly skilled and experienced professional to lead our MuleSoft development efforts. The ideal candidate will have a strong background in software development, with a...
-
Software Development Lead
7 days ago
Coppell, Texas, United States Dexian Full timeAbout the RoleWe are seeking an experienced Software Development Lead to join our team as an Integration Specialist. In this role, you will lead the development of interfaces and integration flows using Mule Anypoint platform, including Mule Runtime, Connectors, Design Center, and API management.As a Software Development Lead, you will be responsible for...
-
HR Generalist Specialist
7 days ago
Coppell, Texas, United States Scentsy Full timeJob Title: HR Site GeneralistScentsy, Inc. is seeking an HR Site Generalist to join its Coppell, Texas Distribution Center.Provide HR advice and consultation to employees and leadership.Implement, disseminate, and monitor corporate policies and procedures.Participate in the delivery of escalated disciplinary and corrective actions.Conduct investigations...
-
Strategic Warehouse Solutions Expert
7 days ago
Coppell, Texas, United States Blue Yonder Full timeJob DescriptionWe are seeking a highly skilled Strategic Warehouse Solutions Expert to join our team at Blue Yonder.The ideal candidate will have a strong background in warehouse management systems, with experience in implementing and optimizing solutions for customers across the Americas region.About the RoleIn this role, you will be responsible for...
-
Lead Tools Support Specialist
3 days ago
Coppell, Texas, United States KLM Careers Full timeAbout This RoleWe are seeking a highly skilled Lead Tools Support Engineer to join our KLM Careers team. This is an excellent opportunity for individuals with a strong background in ALM tool administration and support to take their career to the next level.Job SummaryThe successful candidate will be responsible for administering Micro Focus ALM/QC server...
-
Sales Opportunity Developer
2 days ago
Coppell, Texas, United States SPECTRUM Full timeAs a Sales Opportunity Developer at Spectrum Enterprise, you'll play a key role in developing quality sales opportunities using client-focused prospecting processes. You'll connect with clients through email and outbound phone calls to secure discovery appointments.Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs...
-
MuleSoft Integration Specialist
6 days ago
Coppell, Texas, United States Dexian DISYS Full timeAbout the Job:">As a MuleSoft Integration Specialist at Dexian DISYS, you will play a critical role in designing and implementing robust integration solutions using the MuleSoft Anypoint platform.Key Responsibilities:">">Design and develop interfaces and integration flows to connect disparate systems and applications using Mule Runtime, Connectors, Design...
-
Senior Integration Architect
1 week ago
Coppell, Texas, United States Dexian Full timeAbout the RoleAs a Senior Integration Architect and MuleSoft Developer at Dexian, you will be responsible for designing and implementing complex integration solutions using the MuleSoft Anypoint platform.Key Responsibilities:Develop high-quality integration flows and interfaces using Mule Runtime, Connectors, Design Center, and API management...
-
Warehouse Material Handling Specialist
1 week ago
Coppell, Texas, United States Ascend Staffing Full timeWarehouse Material Handling SpecialistWe are seeking a skilled Warehouse Material Handling Specialist to join our team in Coppell, TX 75019.About the RoleThis is a full-time opportunity to work in a fast-paced manufacturing and distribution center for snacks. As a Warehouse Material Handling Specialist, you will be responsible for operating Stand-up Reach...
-
Senior Commercial Lawyer
7 days ago
Coppell, Texas, United States Brinks Full timeAbout Brink's:\Brink's is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations.\We take pride in our work and share a passion about our future. Learn why so many people have...
-
Lead Neurology Nurse Coordinator
6 days ago
Coppell, Texas, United States Medical City Dallas Full timeUnlock Your Career Potential as a Lead Neurology Nurse Coordinator at Medical City DallasAre you a skilled and compassionate nurse looking to take your career to the next level? Do you have a passion for delivering exceptional patient care in a fast-paced neurology environment? Look no further than our Lead Neurology Nurse Coordinator opportunity at Medical...