Fitness Experience Coordinator
7 days ago
**Job Summary**
The Fitness Experience Coordinator will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role is a key contributor to creating a positive member experience, ensuring a superior level of service that exceeds expectations.
Key Responsibilities:
- Greet members, prospective members, and guests with a friendly and welcoming attitude.
- Handle all front desk activities efficiently, including answering phones, checking members into the system, new member sign-ups, and tours.
- Facilitate updates to member accounts in a timely manner.
- Respond to member inquiries and concerns professionally, escalating issues as needed.
- Maintain the neatness and cleanliness of the club.
- Close shifts on time and create accurate bank deposits.
Requirements:
- Previous customer service experience is preferred.
- Basic computer skills are essential.
- A passion for fitness and health is a must.
- Strong communication and interpersonal skills are required.
- High school diploma or equivalent is required; 18 years of age or older.
Physical Demands:
- Continuous standing and walking during shifts.
- Frequent talking on the phone and in person.
- Ability to work third shift (overnights).
- Occasional lifting up to 50 pounds may be required.
Estimated Salary: $30,000 - $40,000 per year, depending on location and experience.
We offer a comprehensive benefits package, including 401(k), employee discounts, opportunities for advancement, training, and development.
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