Customer Service Representative

4 weeks ago

Seattle, Washington, United States Uncle Ike's Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Lake City location. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for all guests, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Ensure all individuals who enter the store are at least 21 years of age, as per LCB regulations.
  • Greet all customers pleasantly and with courtesy, provide information regarding sales and promotions as requested.
  • Analyze customer requirements and assist customers to appropriate lines to ensure a timely flow of traffic in and out of the store as directed by the Sales Floor Manager.
  • Maintain neat and clean work area at all times, as well as performing floor housekeeping duties as directed by Store Floor Manager.
  • Adhere to all control procedures and security policies as directed by the Head of Security and the Store Floor Manager.
  • Collaborate with customers to deescalate any complaints or noncompliance while maintaining an optimal level of customer service.
  • Evaluate, escalate and report complex issues as directed by the Head of Security and the Store Floor Manager, ensure a safe working area for all colleagues and customers.

Requirements:

  • Must be over 21 years of age
  • High School Diploma or Equivalent
  • Customer service and communication skills
  • Basic PC knowledge (computer/laptop/iPad/smartphone)
  • Ability to stand for long periods of time
  • Ability to communicate using a hand-held radio
  • Ability to accurately write up and submit incident reports as needed
  • Night and Weekend availability

Benefits:

  • Commuter Benefits, Employee Assistance Plan and Pet Insurance Discounts
  • Sick & Safe Leave Accrual
  • Generous Employee 40% Discount, Free Swag and Free Car Washes at Uncle Ike's Car Wash
  • Advancement Opportunity - Grow with us

Equal Opportunity Employer:

The company is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, national origin, ancestry, citizenship, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, veteran or military status, or any other basis prohibited by local, state, and federal law.

Employees with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and state laws.

Must be able to pass a background check.

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