Computer Systems Specialist

4 weeks ago


Zephyrhills, Florida, United States eTeam Full time

Job Summary:

eTeam is seeking a skilled Computer Systems Specialist to join our team. As a Computer Systems Specialist, you will be responsible for installing, diagnosing, maintaining, and servicing computer-related products at customer sites and/or depot locations.

Key Responsibilities:

  • Provides support for software, hardware, and networking support for desktops, laptops, and servers.
  • Performs disk replacement on enterprise storage products.
  • Installs and maintains PCs and associated software, networks, servers, and peripherals.
  • Supports network products from operational and maintenance perspectives.
  • Tests and certifies PCs, networks, servers, and client-approved applications.
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor, and dress.
  • Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Requirements:

  • Desktop/Laptop Repair
  • Laptop/Desktop server experience

Working Conditions:

This is a journeyman position for the typical desk-side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.



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