Computer Systems Specialist
4 weeks ago
Job Summary:
eTeam is seeking a skilled Computer Systems Specialist to join our team. As a Computer Systems Specialist, you will be responsible for installing, diagnosing, maintaining, and servicing computer-related products at customer sites and/or depot locations.
Key Responsibilities:
- Provides support for software, hardware, and networking support for desktops, laptops, and servers.
- Performs disk replacement on enterprise storage products.
- Installs and maintains PCs and associated software, networks, servers, and peripherals.
- Supports network products from operational and maintenance perspectives.
- Tests and certifies PCs, networks, servers, and client-approved applications.
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor, and dress.
- Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Requirements:
- Desktop/Laptop Repair
- Laptop/Desktop server experience
Working Conditions:
This is a journeyman position for the typical desk-side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
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