Customer Success and Enrollment Manager
4 days ago
We're a fast-growing company that provides innovative solutions to businesses. Our mission is to empower entrepreneurs to focus on growing their business while taking care of their employees.
Job OverviewThe Self-Service Enrollment Manager plays a critical role in helping small businesses navigate their HR choices and ensuring a smooth enrollment process. This role requires excellent communication and problem-solving skills, as well as the ability to learn and adapt quickly.
Key Responsibilities- Act as a trusted advisor to small businesses, understanding their needs and providing timely responses to their questions
- Handle inbound communication from small companies through our Self-Service enrollment funnel, managing their statuses in our internal systems
- SUMmarize frequently asked questions to help shape how we communicate with prospects
- Communicate effectively the value of Justworks and respond to prospect and customer questions with grace
- Learn the Justworks products inside and out and evangelize it in the small business world
To succeed in this role, you'll need:
- Minimum of 2 years of professional experience in Customer Service or Sales
- Ability to learn quickly and adapt to new situations
- Strong communication and problem-solving skills
- Familiarity with industry trends and competition
We offer a competitive salary range of $68,000.00 - $74,800.00 per year based in our New York City Office, as well as opportunities for growth and development in a dynamic and inclusive work environment.
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