Customer Success and Enrollment Manager

4 days ago


New York, New York, United States Justworks Full time
About Us

We're a fast-growing company that provides innovative solutions to businesses. Our mission is to empower entrepreneurs to focus on growing their business while taking care of their employees.

Job Overview

The Self-Service Enrollment Manager plays a critical role in helping small businesses navigate their HR choices and ensuring a smooth enrollment process. This role requires excellent communication and problem-solving skills, as well as the ability to learn and adapt quickly.

Key Responsibilities
  1. Act as a trusted advisor to small businesses, understanding their needs and providing timely responses to their questions
  2. Handle inbound communication from small companies through our Self-Service enrollment funnel, managing their statuses in our internal systems
  3. SUMmarize frequently asked questions to help shape how we communicate with prospects
  4. Communicate effectively the value of Justworks and respond to prospect and customer questions with grace
  5. Learn the Justworks products inside and out and evangelize it in the small business world
Requirements and Qualifications

To succeed in this role, you'll need:

  • Minimum of 2 years of professional experience in Customer Service or Sales
  • Ability to learn quickly and adapt to new situations
  • Strong communication and problem-solving skills
  • Familiarity with industry trends and competition
What We Offer

We offer a competitive salary range of $68,000.00 - $74,800.00 per year based in our New York City Office, as well as opportunities for growth and development in a dynamic and inclusive work environment.

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