Customer Support Specialist

1 week ago


Eureka, Missouri, United States Maxcess - RotoMetrics Full time

Job Title: Customer Support Specialist

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Maxcess - RotoMetrics. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met promptly and efficiently.

Salary: $55,000 - $65,000 per year, depending on experience.

The ideal candidate will have a strong background in sales and customer service, with excellent communication and problem-solving skills. You will be expected to work collaboratively with our sales and engineering teams to resolve customer inquiries and issues.

  • Main Responsibilities:
  • Respond to customer inquiries via phone, email, and chat
  • Provide product information and technical support
  • Assist with order processing and configuration
  • Collaborate with sales and engineering teams to resolve customer issues
  • Maintain accurate records of customer interactions

Requirements:

  • Bachelor's degree in business, sales, or related field
  • Minimum 2 years of experience in sales and customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office and CRM software


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