Customer Support Specialist
1 week ago
Job Title: Customer Support Specialist
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Maxcess - RotoMetrics. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met promptly and efficiently.
Salary: $55,000 - $65,000 per year, depending on experience.
The ideal candidate will have a strong background in sales and customer service, with excellent communication and problem-solving skills. You will be expected to work collaboratively with our sales and engineering teams to resolve customer inquiries and issues.
- Main Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Provide product information and technical support
- Assist with order processing and configuration
- Collaborate with sales and engineering teams to resolve customer issues
- Maintain accurate records of customer interactions
Requirements:
- Bachelor's degree in business, sales, or related field
- Minimum 2 years of experience in sales and customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
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