Customer Service Representative

1 month ago


Chicago, Illinois, United States Lawson Products Full time
Job Summary: We're seeking a skilled Customer Service Representative to join our team at Lawson Products. As a leader in the MRO industry, we partner with customers to provide the right maintenance and repair parts on hand when needed.

Responsibilities:

  • Respond to customer inquiries via phone, email, and internal systems.
  • Resolve customer and sales representative issues.
  • Conduct order entry, modification, and status activities.
  • Review and issue product returns, credit memos, and document requests.


Requirements:

  • High School Diploma or equivalent.
  • Strong analytical skills.
  • Excellent written and verbal communication skills.
  • 3+ years of experience in an in-bound call center environment.
  • Experience with SAP is a plus.
  • Attendance and punctuality are essential for performance.


Equal Opportunity Employer: Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

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