Technical Services Director

1 week ago


South Hadley, Massachusetts, United States Mount Holyoke College Full time

Mission-driven professionals are sought for a forward-thinking role at Mount Holyoke College, offering competitive salaries and comprehensive benefits. The institution values diversity and strives to create an inclusive environment where staff can thrive.

Job Overview

The Manager of Endpoint Services will lead a high-performing team of technical experts, collaborating across departments to deliver reliable technology services that support the college community. A key goal is to stay ahead of evolving endpoint services needs by leveraging recent investments in tools like Workday, TeamDynamix, and iPaaS.

Key Responsibilities:
  • Provide strategic leadership and coaching to a team of technical experts.
  • Define and track progress toward team goals, developing technical strategies and roadmaps.
  • Establish policies, procedures, and best practices for secure, effective service delivery.
Essential Qualifications:
  • Strong leadership skills with a passion for mentoring and coaching.
  • Expertise in endpoint management, desktop support, and problem-solving.
  • Familiarity with M365 administration, including Entra/AD, Intune/Defender/Autopilot, and Group Policy.
Preferred Qualifications:
  • Experience in higher education or non-profit environments.
  • Process improvement and policy/procedure development expertise.
  • Familiarity with ITSM/ITIL concepts and Service-Oriented Architecture.
About Us

Mount Holyoke College offers a competitive salary range of $91,617 - $107,820, along with a generous benefits package, including 403(b) retirement plan contributions, comprehensive medical and dental insurance, flexible spending account, disability and leave benefits, life insurance, employee assistance program, tuition benefits, and paid time off.


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