Fitness Center Customer Experience Coordinator

1 week ago


Omaha, Nebraska, United States Planet Fitness Inc. Full time

Company Overview

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At Planet Fitness Inc., we strive to create a culture that empowers individuals to live a healthy lifestyle. Our goal is to provide an exceptional member experience by offering a Judgement Free Zone where people can feel inspired and motivated to reach their full potential.

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Estimated Salary: $40,000 - $60,000 per year

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Job Description

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The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This involves greeting members, handling front desk activities, facilitating updates to member accounts, and responding to member questions and concerns in a timely and professional manner.

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Required Skills and Qualifications

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  • Customer service background preferred">
  • Basic computer proficiency">
  • A passion for fitness and health">
  • Upbeat and positive attitude">
  • Punctuality and reliability is a must">
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations">
  • Strong listener with the ability to empathize and problem solve">
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language">
  • High School diploma/GED equivalent required">
  • Must be 18 years of age or older">
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Physical Demands

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  • Continual standing and walking during shift">
  • Continual talking in person or on the phone during shift">
  • Must be able to occasionally lift up to 50 lbs">
  • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club">
  • Will occasionally encounter toxic chemicals during shift">
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Benefits

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  • Bonus based on performance">
  • Employee discounts">
  • Flexible schedule">
  • Health insurance">
  • Vision insurance">
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Why Choose Planet Fitness?

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  • Complimentary Back Card Membership">
  • Company Facilitated Training">
  • Advancement Opportunities">
  • Rewards and Recognition Programs">
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About Us

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  • We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States">
  • We have over 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia">
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Our Mission

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  • To use our product as a tool to help members achieve their fitness goals">
  • To provide an affordable, high-quality fitness experience that inspires and motivates our members">
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Apply Now

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