Team Lead
1 month ago
Job Title: Team Lead
Job Summary:
As a Team Lead at Planet Fitness, you will play a key role in ensuring a positive member experience and driving financial success for our clubs. You will assist in the oversight of gym operations, working closely with the Club Manager to ensure seamless day-to-day operations.
Responsibilities:
* Assist in member service oversight, ensuring all staff provide exceptional customer service
* Oversee front desk operations, including greeting and meeting potential members
* Facilitate member service issues and questions, providing timely and effective solutions
* Provide backup support to the Club Manager as needed
* Assist in managing marketing efforts, ensuring staff is aware and trained on current promotions
* Oversee cleanliness and appearance of the gym
Essential Behaviors:
* Customer Service: communicate and interact with customers in a way that exceeds their wants and needs
* Listening: actively listen to customers, empathize, and work together to solve problems
* Problem Solving: recognize and define problems, analyze relevant information, and plan to resolve situations
* Diplomacy: demonstrate tact and skill in all interactions
Minimum Qualifications:
* Strong customer service skills
* Strong communication, organizational, and leadership skills
* Basic computer proficiency
Physical Demands:
* Standing and walking at least 75% of the shift
* Talking in person or on the phone at least 75% of the shift
* Must be able to lift up to 50 lbs less than 30% of the time
Advancement Opportunities:
* The Team Lead position is a developmental role in our manager pipeline, offering opportunities for growth and advancement
* Team Leads learn the Planet Fitness culture and experience, while building leadership and development skills
* Successful Team Leads can move on to Manager in Training and potentially become a Club Manager
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