Dealer - Part Time Table Games Specialist
1 week ago
We are seeking a skilled Dealer - Part Time Table Games Specialist to join our team at the Hard Rock Hotel and Casino Atlantic City.
Job Description
The successful candidate will be responsible for dealing assigned games according to regulatory and company guidelines, while ensuring exceptional guest service.
Responsibilities:
- Deal assigned games in a proficient manner, following current Company policies and procedures, applicable gaming regulations, and meeting required rounds per hour by game type.
- Handle guest transactions and notify supervisors of any irregularities, advising them of disputes or arguments that may arise during the game among players/dealer.
- Exchange currency for gaming chips and pay or collect bets accurately, according to house rules.
- Deal accurately and at a pace defined by supervisors/guests at the table; take and pay bets accurately and according to standard.
- Able to handle mid-level math problems and maintain composure in high-pressure situations with guests.
- Able to handle large amounts of cash and chips with ease, maintaining a safe and professional work environment.
- Follow department and Company policies and standard operating procedures (SOPs), including those relating to Hard Rock AC's business and all regulatory requirements.
- Deliver exceptional guest service, promoting satisfaction and increasing time at the table and return play.
- Maintain a safe, professional, friendly, and conducive work environment, supporting the Hard Rock culture and team philosophy within the department and throughout the property.
- Amicably resolve guest concerns whenever possible and report complaints/problems outside your ability/authority to resolve.
- Supports and maintains guest service standards at all times, promoting outstanding guest relations.
- Assist with the cleanliness of the casino property front and back of House.
- Perform other duties as assigned.
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