Business Development Officer 2

4 weeks ago

Ellicott City, Maryland, United States First National Bank of Pennsylvania Full time
Primary Office Location:
10155 Baltimore National Pike. Ellicott City, Maryland
Position Overview: This position is primarily responsible for developing new small business loan and deposit relationships, servicing existing small business relationships, maintaining a prospective customer call program, networking referral sources, conducting prospect blitzes, enhancing the visibility of the Bank in the community and working with business partners to solicit new business in conjunction with the Bank's strategic and financial objectives.

Key Responsibilities:

1. Develops new small business relationships and services current small business loan and deposit relationships by prospecting new customers, profiling to identify current and future needs and maintaining a professional and attentive relationship with focus primarily on small business deposits and cross selling small business loans and other affiliate products and services.

2. Contacts customers to determine loan, deposit, insurance and investment needs. Sells small business products and services that meet identified needs according to the Bank's pricing and fee schedule. Refers the customer to specialists as identified - cross-sells with Branch Manager, owner's personal banking and employee accounts relationship.

3. Maintains a prospective customer calling program by using referrals and other methods to identify potential customers. Makes cold calls to promote the Bank's products and services.

4. Resolves customer problems as measured by the awareness of and ability to resolve problems in order to enhance existing business relationships and contribute to the Bank's profit and growth objectives. Refers problems that the incumbent is not capable or empowered to resolve to the appropriate resource. Follows up to ensure that the situation is satisfactorily resolved.

5. Promotes the Bank's professional image through involvement within the community where potential customers may be found centering efforts around promoting products and services to meet customer needs within the boundaries of the current budget, product and service mix and time as measured by the amount of new business acquired in order to develop new business relationships.

6. Maintains and continually develops networking referral sources. Regularly contacts sources, attends, recognizes and entertains referrals sources according to the Bank's policies and procedures to obtain referrals and develop new business relationships.

7. Submits reports including business development activity such as calling activity, sales such as deposits and loans and referrals in the prescribed method and in an efficient and timely manner.

Requirements:

1. BA or BS degree.

2. 7 years of experience as a calling officer with a history of production in both small business loans and deposits with significant following of centers of influence.

3. Excellent project management skills.

4. Excellent communication skills, both written and verbal.

5. Excellent organizational, analytical and interpersonal skills.

6. Excellent customer service skills.

7. Ability to use a personal computer and job-related software. MS Word - Basic Level. MS Excel - Intermediate Level. MS PowerPoint - Basic Level. Experience in banking related external sales. General knowledge of financial institution lending policies and procedures. Experience in community and civic activities preferred.

Special Licenses and Certificates:
N/A

Physical Requirements:
N/A

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