Healthcare Operations Coordinator

7 days ago


Rochester, Minnesota, United States Mayo Clinic Health System Full time
About Mayo Clinic Health System

Mayo Clinic Health System is a leading healthcare provider with multiple locations across the US. We are committed to delivering high-quality patient care and improving the health of our communities.

Job Description:

Hospital Operator Role

The Hospital Operator is responsible for processing incoming calls from patients, visitors, staff, and the general public. This involves answering phone calls in a polite, articulate, professional, and clear manner, utilizing systems to triage calls and page staff as needed.

The ideal candidate will have strong communication skills, be able to work effectively in a team environment, and possess a high level of concentration, memory retention, and attention to detail. Previous customer service experience is highly desirable.

This role requires a high school diploma or equivalent and computer and keyboarding experience. The ability to think and respond quickly in stressful or emergency situations is also essential.

Key Responsibilities:

  • Answering incoming phone calls in a timely and professional manner
  • Triage calls and page staff as needed
  • Utilize electronic directory databases and reference materials to provide accurate information
  • Maintain a high level of accuracy and attention to detail in a fast-paced environment

Requirements:

  • High school diploma or equivalent
  • Computer and keyboarding experience
  • Previous customer service experience (minimum 2 years)
  • Strong communication and interpersonal skills
  • Able to work effectively in a team environment
  • Able to maintain a high level of concentration, memory retention, and attention to detail

Benefits:

  • $18.54 per hour based on union contract
  • Full-time schedule (80 hours/ pay period)
  • Alternating weekend schedule
  • Benefits eligible

About Our Location:

Our hospital operates 24/7, requiring day, evening, and overnight training. We value diversity, equity, and inclusion and strive to create an inclusive environment for all employees and patients.



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