Healthcare Operations Coordinator
7 days ago
Mayo Clinic Health System is a leading healthcare provider with multiple locations across the US. We are committed to delivering high-quality patient care and improving the health of our communities.
Job Description:Hospital Operator Role
The Hospital Operator is responsible for processing incoming calls from patients, visitors, staff, and the general public. This involves answering phone calls in a polite, articulate, professional, and clear manner, utilizing systems to triage calls and page staff as needed.
The ideal candidate will have strong communication skills, be able to work effectively in a team environment, and possess a high level of concentration, memory retention, and attention to detail. Previous customer service experience is highly desirable.
This role requires a high school diploma or equivalent and computer and keyboarding experience. The ability to think and respond quickly in stressful or emergency situations is also essential.
Key Responsibilities:
- Answering incoming phone calls in a timely and professional manner
- Triage calls and page staff as needed
- Utilize electronic directory databases and reference materials to provide accurate information
- Maintain a high level of accuracy and attention to detail in a fast-paced environment
Requirements:
- High school diploma or equivalent
- Computer and keyboarding experience
- Previous customer service experience (minimum 2 years)
- Strong communication and interpersonal skills
- Able to work effectively in a team environment
- Able to maintain a high level of concentration, memory retention, and attention to detail
Benefits:
- $18.54 per hour based on union contract
- Full-time schedule (80 hours/ pay period)
- Alternating weekend schedule
- Benefits eligible
About Our Location:
Our hospital operates 24/7, requiring day, evening, and overnight training. We value diversity, equity, and inclusion and strive to create an inclusive environment for all employees and patients.
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