Healthcare Operations Associate
4 weeks ago
MVP Health Care is seeking a highly skilled and detail-oriented individual to join our team as an Intake Operations Associate. This role is responsible for handling service requests and correspondences from providers, facilities, and enrollees, as well as creating authorization cases for service requests requiring authorization.
Key Responsibilities- Handle service requests and correspondences via phone, fax, email, and postal mail
- Review and interpret authorization requirements based on MVP contracts, riders, resources, policies, and procedures
- Create authorization cases for service requests requiring authorization
- Make outgoing faxes and/or calls to providers with determinations or to request additional information
- Contribute to the pursuit of excellence by performing various responsibilities that may arise
- High school diploma
- Two years' experience in health insurance, medical, or healthcare field
- One year customer service experience
- Availability to work full-time, 3 days during the week with every other weekend required, virtually within NYS
- Knowledge of Microsoft Outlook and Word
- Intermediate computer/keyboarding skills
- Curiosity to foster innovation and pave the way for growth
- Humility to play as a team
- Commitment to being the difference for our customers in every interaction
- Growth opportunities to uplevel your career
- A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
- Competitive compensation and comprehensive benefits focused on well-being
- An opportunity to shape the future of healthcare by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York
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