Field Service Technician

3 weeks ago

Fort Lauderdale, Florida, United States Luminator Technology Group Full time
Job Description

Luminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. We are seeking a highly skilled Field Service Technician to join our growing and dynamic Field Operations team.

The successful candidate will be responsible for conducting customer service visits, documentation, day-to-day repair, and preventative maintenance for various transit agencies and clients. You will identify and resolve equipment malfunctions, work with manufacturers, or field personnel as necessary to procure replacement parts.

Key Responsibilities:

  • Maintain Luminator's hardware and software and handle customer questions about the state of the system.
  • Sustain proficiency in all products and services that the company offers.
  • Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products.
  • Diagnose errors or technical problems and determine proper solutions on equipment.
  • Accurately document the work that is performed at a customer facility.
  • Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.

Requirements:

  • 2-4 years technical experience required.
  • HS diploma or equivalent required.
  • AS degree; A+ certification preferred.
  • Knowledge of principles and processes for providing customer and personal services.
  • Knowledge of business principles involved in strategic planning, repair techniques, production methods, and coordination of people and resources.

Why Work at Luminator?

Luminator fosters a collaborative work environment that encourages creativity, personal growth, and professional development. We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays. Luminator offers a wide range of benefits, including healthcare, dental, vision, and 401k options.

Equal Employment Opportunity:

Luminator Technology Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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