Fair Hearing Service Specialist
1 month ago
Job Summary:
The City of New York is seeking a highly skilled and experienced Fair Hearing Service Specialist to join our team. As a key member of our Fair Hearing and Conference Unit, you will be responsible for resolving adverse case actions related to Agency decisions affecting receipt of Cash Assistance, SNAP, and Medicaid benefits.
Key Responsibilities:
- Conduct conferences with clients to review and determine the appropriateness of Agency actions.
- Notify clients of conference decisions and ensure that appropriate corrective action is taken.
- Review databases to determine accuracy of actions taken or to determine if Notices of Intent (NOI)/decisions are defective.
- Prepare electronic Fair Hearing evidence packets through the FHEMS system.
- Communicate with Fair Hearing Representatives to ensure that all evidence packets are complete.
- Monitor and review individual System queues to ensure all work is completed in a timely manner.
- Serve as the service representative for client complaints and determines what action is necessary to resolve such complaints.
Requirements:
- A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting.
- A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
Preferred Skills:
- Excellent communication and writing skills.
- Knowledge of Agency operations and NYS social service policy/procedures.
- Strong analytical, problem-solving, and time management skills.
- Detail oriented.
- Knowledge of FHEMS, WMS, POS, NYCWAY, SEAMS.
Work Location: Hunts Point, Bronx
Hours/Schedule: 9am – 5 pm with flex
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