Business Relationship Manager

7 days ago

Denver, Colorado, United States U.S. Bank Full time

At U.S. Bank, we're on a journey to excel in helping our customers and businesses make better financial decisions. Our goal is to enable the communities we serve to grow and succeed. Each person is unique in their potential, and a career with U.S. Bank gives you opportunities to discover what makes you thrive at every stage of your career. You can try new things, learn new skills, and explore areas where you excel - all from Day One.

About the Role

A Business Relationship Manager builds strong relationships with clients, engaging them through various channels, including in-person, by appointment, and virtually. This role requires adapting a digital-first mindset to provide the best possible counsel. The key to building trust lies in understanding and addressing clients' banking needs, gathering and processing customer information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions tailored to each client's goals and needs.

This involves proactive outreach and follow-up, asking questions to understand clients' financial requirements and banking preferences. It also includes identifying solutions for new and existing clients by effectively communicating with them. To achieve this, you must maintain a working knowledge of consumer and business banking products and services, including digital offerings.

You will be responsible for providing a consistent optimal client experience, greeting clients, and processing basic transactions. Additionally, you'll develop collaborative partnerships with branch team members and partners to best serve clients. This position requires opening new consumer and business accounts, completing service requests, and submitting credit applications. You will also educate clients on emerging and self-service digital products and services to meet their financial needs.

Key Responsibilities
  • Build strong relationships with clients through proactive outreach and follow-up
  • Gather and process customer information to understand their banking needs
  • Demonstrate and educate clients on available deposit and loan products and services
  • Recommend solutions tailored to each client's goals and needs
  • Maintain a working knowledge of consumer and business banking products and services, including digital offerings
  • Provide a consistent optimal client experience
  • Develop collaborative partnerships with branch team members and partners

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements may result in a rescission of your offer or termination of employment.

Requirements
  • High school diploma or equivalent
  • Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
Preferred Skills/Experience
  • Proven ability to build and foster relationships with clients
  • Ability to effectively engage and communicate with clients
  • Thorough knowledge of applicable bank and branch policies, procedures, and support systems
  • Proven customer service and interpersonal skills
  • Experience with using and demonstrating digital products and self-service technologies

The salary range for this position is $20.00 - $25.00 - $27.50 per hour, depending on location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension plans. Benefits are subject to eligibility requirements. We are an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO poster.

About U.S. Bank

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We strive to create an inclusive work environment that values diversity, equity, and inclusion. We believe that diversity makes us stronger and more resilient, and we're committed to fostering a workplace culture that's welcoming and inclusive of people from all backgrounds. We're proud to be a part of the U.S. Bank family, serving over 70 million customers across the United States.

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