Community Engagement Director

9 hours ago


Pittsburgh, Pennsylvania, United States Dynamic Workforce Solutions Full time
Job Title: Community Engagement Director

Dynamic Workforce Solutions is seeking a highly skilled Community Engagement Director to lead our team in executing the DWFS Infinity Service Delivery model. This role plays a critical part in driving job seekers and businesses throughout the Pittsburgh communities.

Key Responsibilities:
  • Oversee a group of teams that drive individuals to obtain services through Workforce Solutions Deep East Texas (WSDET) broad range of services.
  • Be accountable for identifying and enrolling targeted number of customers to receive services from all funding streams, initiatives, and programs.
  • Coordinate with WSDET Board Staff, Workforce Centers Oversight, Outreach efforts, Community Collaborations, Referral partners, Event hosting, WIT and initial assessment services, Universal population services, Adopting Agencies for partnering, and Pop-up services.
  • Develop comprehensive, tactical strategies and goals to implement a strong service delivery model that improves efficiency and effectiveness while representing the Workforce Solutions Deep East Texas brand.
  • Implement and oversee initiatives and programs as assigned including RESEA.
Requirements:
  • A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field.
  • Minimum of five years of experience working in a service industry, with a minimum of three years in a supervisory and operations management capacity.
  • Strong business knowledge of customer service best practices and performance management.
  • Project management, organizational, personnel, problem-solving and data analysis skills, along with an ability to interact with employees at all levels.
  • Excellent interpersonal skills. High level of written and oral communications skills.
  • Strong technical skills required, to include proficiency in Microsoft Office Suite.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.



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