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Senior NOC Technician

1 month ago

Victor, New York, United States FirstLight Fiber Full time
Job Summary:

The Senior NOC Technician is responsible for providing 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance, and health checks as well as being an escalation point for the customer and NOC peers.

Key Responsibilities:

Troubleshoot network faults at a 2nd line support level through proactive alarm management and technically escalated network faults.

Manage technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison.

Monitor network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks.

Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC.

Requirements:

Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality.

Excellent written and verbal communication skills are required.

Must be detail-oriented and highly organized.

Strong problem-solving skills, and the ability to make decisions independently.

Good communication skills with the ability to converse technical information to all audiences.

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud, and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network.

FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud, and voice services.

FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

Why Join Us:

Be part of a dynamic organization at the forefront of fiber-optic technology and telecommunications solutions. Contribute to our ongoing growth and expansion, connecting more locations and delivering innovative services. Work with a broad range of clients, including national providers, leading enterprises, and institutions across various industries. Join a diverse and inclusive workplace where your skills and talents are valued.