Retail Experience Manager

3 days ago


Millbury, Massachusetts, United States Premium Brands Services, LLC Full time

About Us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.

We're busy styling the careers and supporting the lives of everyday optimists just like you. Our team at LOFT is dedicated to delivering exceptional customer experiences and providing opportunities for growth and development.

The Role

You'll be a key member of our sales team, responsible for delivering personalized customer experiences and providing guidance and support to associates. You'll work closely with our Store Manager to become an expert on store functions and be ready to step in as manager when needed.

Your Impact

In this role, you'll have the opportunity to:

  • Represent the brand and model personalized customer experience behaviors.
  • Assist store leaders with onboarding and developing an effective, highly engaged team.
  • Support an inclusive store environment where everyone feels welcome and engaged.
  • Uphold the highest visual and operational standards while keeping the focus on the customer.
  • Use tools to drive a customer-focused team environment and profitable business.
  • Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
  • Build productive relationships by sharing ideas and supporting the team.
  • Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
  • Seamlessly step into the role of manager when needed.

What You Bring

We're looking for someone with:

  • 6-months of retail sales experience (preferred)
  • Management experience (preferred)
  • Technology proficiency and ability to operate a point-of-sale system
  • A passion for communicating and coaching
  • Flexible availability – including evenings, weekends, and holidays
  • An ability to take initiative and make thoughtful decisions
  • The ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

We offer:

  • A merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands
  • Support for your individual development plus opportunity for growth within our family of brands
  • A culture of giving back – opportunities to support our philanthropic partners that benefit local communities
  • 401(k)

Location

Store 1415-Shops @ Blackstone Valley-ANN-Millbury, MA

Salary Range

$45,000 - $60,000 per year

Equal Employment Opportunity

We're committed to hiring and developing the most qualified people at all levels. It's our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.



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