Emergency Response Coordinator

2 days ago


Weslaco, Texas, United States City of Weslaco Full time
Job Summary:

The City of Weslaco is seeking a highly skilled Emergency Response Coordinator to join our team. This critical role requires exceptional communication skills, the ability to work under pressure, and a strong understanding of emergency telecommunications practices.

Key Responsibilities:
  • Dispatching Services: Dispatch police, fire, and EMS units in accordance with Communication Center protocol and regulations.
  • Communication Expertise: Utilize radio, mobile computers, and telephones to effectively communicate with responders and maintain accurate records.
  • Record Keeping: Ensure that current dates are entered into the Communication Center's computer system in a detailed and accurate manner.
  • Research and Data Analysis: Conduct checks of DMV records, NCIC/TCIC, and criminal history records to support officer investigations.
  • Customer Service: Provide assistance to officers on calls using in-house computer systems and other agencies.
Requirements:
  • Education: High School diploma or equivalent required; completion of state-required tele-communication course within 12 months of employment.
  • Experience: Up to three years of related work experience preferred.
  • Certifications: Valid Class C Texas Driver License and insurability required.
  • Personal Qualities: Must be a U.S. citizen and pass pre-employment background checks and drug screenings.
Work Environment:

This position requires working in a well-lit office setting with occasional exposure to stressful situations. The ideal candidate will possess excellent communication skills, the ability to remain calm under pressure, and a commitment to providing top-notch customer service.



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