Customer Service Professional for Insurance Audit Process

5 days ago


Nashville, Tennessee, United States ReSource Pro Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for the Insurance Audit Process.

About the Role

In this role, you will be responsible for initiating outbound communications with insured individuals to gather necessary documentation for audit processes. You will provide exceptional customer service by promptly responding to inquiries, resolving issues, and extending audit due dates as needed.

Key Responsibilities
  • Initiate outbound calls and emails to gather required audit documentation from insured parties.
  • Provide clear, accurate, and professional assistance regarding audit requirements, deadlines, and any related questions or concerns.
  • Manage customer concerns calmly, effectively handling complaints and conflicts.
  • Ensure the accuracy and completeness of collected information to support a smooth audit process.
  • Update customer information and documentation in internal systems in a timely and precise manner.
  • Identify potential issues quickly and work to develop solutions that support the customer and audit process.
  • Work collaboratively with internal teams to address any obstacles or special requests from customers.
  • Manage multiple customer cases and tasks effectively, prioritizing work to meet customer and audit center deadlines.
Requirements
  • High school diploma or equivalent; additional training in customer service or communications preferred.
  • Prior experience in customer service call center environment preferred.
  • Prior experience with high-volume customer service calls.
  • Proficiency with computer database systems and software.
  • Strong verbal communication skills, attention to detail, and ability to maintain a positive and professional demeanor.
Compensation and Benefits

We offer a competitive hourly rate of $12.00-$15.00 per hour, depending on location, plus benefits such as medical and dental coverage, 401(k) with employer match, and generous paid time off plan.

About Us

We are ReSource Pro, a leading provider of strategic operations solutions to the insurance industry. Our company is committed to delivering excellent customer service and providing opportunities for growth and development.



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