Electrical DPP Local Product Specialist
2 days ago
Job Overview
We are seeking an exceptional Electrical DPP Local Product Specialist to join our team. As a key member of our engineering department, you will be responsible for providing top-notch technical expertise to resolve complex customer vehicle issues efficiently.
About the Role
This role is a great opportunity to work with cutting-edge technologies and contribute to the success of our company. You will be working closely with senior diagnostic specialists, helpdesk technicians, commercial and quality peers to deliver high-quality solutions to customers.
Key Responsibilities
- Vehicle Quality Issues: Utilize JLR's technical assistance process to own the triage, assessment, and resolution of client quality issues in the field.
- Driving Engineering Quality: Demonstrate exceptional engineering skills and judgment; support the achievement of departmental goals as a local subject matter expert (SME) for the Electrical (DPP) commodity.
- Customer Love: Work directly with market teams to prevent the repurchase of client vehicles and improve the customer experience.
- Retailer & Customer Support: Provide dedicated engineering level excellence to field staff and assist in the robust resolution of complex customer cases.
- Customer Experience: Collaborate with Commodity, Quality, and Commercial peers to ensure customer needs are met quickly and successfully.
- Systemic Issue Identification: Escalate high-risk systemic issues following process and engineering communication channels.
- Expert Technical Support: Provide accurate and well-communicated technical support to all stakeholders through the quality escalation pipeline.
- Data Management: Conduct data management and deep dive analysis to speed up root cause understanding and resolve customer issues.
- Upskill and Unity: Share knowledge with technical peers and drive a one-team mentality daily.
Requirements
- Education: Bachelor's or Graduate Degree in Mechanical, Automotive, Systems, Electrical, Software, or applicable Engineering field.
- Experience: 5+ years of experience in Electrical (DPP) engineering, with a focus on control systems, design, quality, NVH or calibration.
- Skills: Excellent understanding of Electrical (DPP) commodity systems, problem-solving approach, automotive systems experience, data analysis tools like INCA, Vehicle Spy, ASL, & Canalyser, Six-Sigma training, competitor and market awareness.
- Knowledge: Advanced knowledge of JLR products, technologies, and engineering processes.
- Communication: Ability to effectively communicate technical information to stakeholders throughout the organization.
- Organizational Skills: Strong organizational skills with attention to detail.
Benefits
- Competitive Salary: $110,000 - $130,000 per annum.
- Holiday Allowance: Generous time off policy.
- Discounted Luxury Vehicle Car Program: Exclusive discounts on luxury vehicles.
- Healthcare and Retirement Plans: Comprehensive healthcare and retirement plans.
- Maternity/Paternity Leave: Generous parental leave policies.
About Us
We are a people-first company at Jaguar Land Rover. We take pride in taking care of our employees and providing opportunities for growth and development. Our company culture is inclusive, open-minded, and international.
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